Case Management

Our Service

Access 2 Ability have developed their case management approach over the last ten years. We are focussed on providing service to the individual client and to the employer customer.

Each person with a disability who is referred to us provides an opportunity for business improvement.The sooner the necessary changes are made, the sooner benefits are accrued and the individual feels better.

We deliver 60% of assessment reports between 1 and 10 days from referral, and 90% within 15 days.

How We Work

We allocate a coordinator as the prime contact with each customer and give them appropriate responsibility and authority. We have a unique case management database that tracks the progress of each event, assessment, coaching, training etc., and provides a clear history of all activity associated with the client.

We use a bespoke secure data exchange system to allow swift communication of referral, report and other data within the obligations of the data protection legislation.

The systems are robust, proven and effective; we have completed a referral to assessment report cycle in 26 hours.

Comments from our Customers

"The team was very effective. In times when managing with less is high on all civil servants' agendas, I was treated like a VIP. I was informed at every stage - truly professional"

"You have all been most supportive, understanding, helpful, professional, friendly and efficient - I am most impressed! My experience will encourage me and my colleagues to use your services for our needy patients."

"An excellent service provided by all parties concerned in the process. Has helped to bulid my confidence in what is possible - Thank you."

"I couldn't have asked for more - the assessor was brilliant. I have already put into practice some of her immediate recommendations and am reaping benefits. Many thanks."

"I found the assessment very useful, the response very rapid and the assessor was easy to talk to and helpful - thank you."